GL-5360 Communication and Conflict Resolution
An examination of the essential influences and dimensions of the intrapersonal dynamics that contribute to who we are, how we work, and how we interact with others. Topics include building and sustaining decision-making teams, mentoring, delegating, resolving conflict, and handling and overcoming opposition. Extensive time will be given to developing communication skills with a view toward functioning more effectively and efficiently as a team leader in handling both routine and crisis situations.